Mike is Vice President of Customer Success at Gladly. Before joining Gladly, he was an early member of the executive team at MobileIron, a pioneer in the enterprise mobility market, where he grew the Customer Success team from 2 to 125 members.
His role is to understand how the customer experience ties into a company's larger goals and help them reach their goals by leveraging innovative tools, solutions and capabilities to scale productively and deliver a great experience. Efficient scaling and customer experience excellence, he believes, are the main determinants of a company’s success.
With a strong technical background and over 15 years of hands-on implementation experience at companies including Vontu, Symantec, Connectify (acquired by Kana), Kana and Booz Allen Hamilton, Mike brings the right combination of leadership and experience to deliver a legendary customer experience.
Mike graduated from Bucknell University with a B.A. in Economics.